Navigating Changes to Vyne Dental and Dentrix Compatibility: What Your Practice Needs to Know
- David M. Nieto
- Aug 20
- 3 min read
Updated: Sep 8
At 323 Technologies, we’re dedicated to keeping your dental practice’s technology running smoothly and efficiently. Recently, we’ve received important updates from mutual clients about communications from Henry Schein One (HS One) regarding the compatibility of Vyne Dental’s solutions with Dentrix. Here’s what’s happening, why it matters, and how we can help you stay ahead.
What’s Happening with Dentrix and Vyne Dental?
We’ve learned that HS One has announced a potential Dentrix update, possibly effective as early as August 26, 2025, that could disrupt your ability to submit claims through Vyne Dental. Currently, Vyne Dental empowers thousands of practices with a reliable print-based integration method for claims submission, similar to e-fax or PDF tools. However, HS One’s communications suggest they plan to limit Dentrix integrations to only those within their Dentrix Developer Program (DDP).
Since March 2025, Vyne Dental has been working to join the DDP, but the program prohibits alternative integration methods, including Vyne’s existing print-based solution. Unfortunately, the DDP doesn’t yet provide all the data needed for seamless claims submission, which could impact your practice’s workflow.
Why This Matters for Your Practice
Following HS One’s acquisition of DentalXChange, it appears they’re steering Dentrix users toward their proprietary eServices and DentalXChange platforms. At 323 Technologies, we believe this move could reduce your practice’s options and increase reliance on a single vendor, potentially affecting:
Practice Independence: Limiting your choice of tools restricts your ability to customize workflows that suit your practice.
Operational Reliability: Single-vendor dependency can be risky, as seen during disruptions like the Change Healthcare outage.
Regulatory Compliance: Restricting interoperability may conflict with the spirit of the 21st Century Cures Act’s Information Blocking Rule, which promotes open data sharing.
As your trusted IT partner, we’re committed to ensuring your practice maintains secure, flexible, and patient-focused solutions.
What You Need to Know
Here’s how you can navigate these changes with confidence:
Claims Submission Will Continue: Vyne Dental offers alternative workflows beyond its print-based method and is actively developing new Dentrix-compatible solutions. We’ll ensure
you receive clear, step-by-step guidance through Vyne Trellis (or the Remote Lite web portal) based on HS One’s final actions.
Security You Can Rely On: Vyne Dental is a trusted partner of industry leaders like Patterson (Eaglesoft) and Open Dental. Their clearinghouse holds SOC II Type 2 and HITrust-CSF® v.11.3.0 (i1) certifications, ensuring HIPAA-compliant, secure operations. For more details on Vyne’s security standards, visit trust.vynecorp.com.
What You Can Do to Stay Prepared
To keep your practice running smoothly, here are actionable steps you can take:
Continue Submitting Claims: Vyne Dental is implementing solutions to ensure uninterrupted claims processing. We’ll notify you of any necessary updates and guide you through the process.
Update Your Software: Ensure all systems used for claims submission have the latest Vyne PMS Dental Plugin or Remote Lite version installed. Our team at 323 Technologies can handle these updates for you to save time and ensure accuracy.
Stay Informed: Keep an eye on Vyne Trellis (or the Remote Lite web portal) for updates on claim submission methods, alternative workflows, and support contact details. We’ll also keep you posted through our regular communications.
How 323 Technologies Can Support You
As your managed IT service provider, we’re here to help you navigate this transition with ease. Whether it’s verifying software updates, troubleshooting integrations, or ensuring your systems remain secure and compliant, our team is ready to assist. Contact us at 888-388-2774 or visit www.323techs.com to learn more about how we can support your practice’s technology needs.
Have questions or need assistance? Reach out to our support team today!
The 323 Technologies Team
Changes to Vyne Dental and Dentrix Compatibility