Managed IT
Managed IT, operated as a single account.
323 Technologies runs the technology operation for companies that need more than a ticket queue. Monitoring, maintenance, the service desk, and vendor management sit with one team, on-site and remote, nationwide.
How an engagement starts
We review the current setup, put monitoring and support in place, and stay with the account.
01
Discover
We inventory systems, access, and the applications that halt work when they fail. The recommendation starts there: what is exposed, what is stable, and what can wait.
02
Stabilize
Monitoring, patching, backup checks, and a defined way to request help. On-site when the site requires a person. Remote from Southlake when the work can be done to the same standard at a distance.
03
Operate
A monthly review of failures, changes, and the next decision. The account record stays with the team, so direction arrives with context.
What the managed service covers
Monitoring
Servers, network, and line-of-business systems the company feels the moment they stop.
Maintenance
Patching and upkeep on a schedule, with material changes communicated before they land.
Service desk
Requests reach people who hold the account. Work that has stopped the business is taken first.
Backup oversight
Jobs are checked and restores are tested, so backup is a recovery procedure.
Vendor management
Carriers, line-of-business vendors, and telephony have a technical point of contact.
Technology direction
What to change, what to leave, and what the next quarter can absorb, decided against the live environment.
Managed IT questions
What is included in a managed IT engagement?
Monitoring, maintenance, service desk, backup oversight, vendor management, and technology direction. Cybersecurity, Microsoft 365, and infrastructure are delivered by the same account team.
Does this replace an internal IT department?
It can be the technology function where none exists, or it can operate alongside internal staff. The fit is set by the environment, the number of sites, and how requests are handled today.
Do you support companies outside Texas?
Yes. Headquarters are in Southlake, Texas. Delivery is nationwide, on-site and remote.
Related services
Next step
Talk through the setup you have today.
We’ll tell you what managed IT would cover first: the systems you rely on, backup, and how your team requests support.
Or call (817) 477-6111