Case study · Dental
Lakepointe Dental opened a new office with technology ready on day one.
A dental relocation is not a furniture move. Operatories, imaging, phones, internet, and the practice software all have to work before the first patient sits down. Lakepointe Dental needed that day to be ordinary. 323 Technologies planned and ran the technology side of the move.
- Timeline
- Six months, planning through go-live
- Clinical
- Eight operatories
- Workstations
- Thirteen, configured and tested
- Team
- Six employees on the new floor
- Vendors
- Five, coordinated through one owner
Executive summary
Lakepointe Dental was moving into a larger facility. Patient demand had outgrown the previous office. The practice wanted the new building to support how they work now — and how they expect to grow — without a dark week of downtime.
Over six months, 323 Technologies worked with the practice, the construction team, and five vendors. The scope covered eight operatories, thirteen workstations, six staff, internet, phones, the network, and go-live support.
Opening day, the systems the schedule depends on were up. The practice did not have to referee vendors while patients were in the chairs.
The practice
Lakepointe Dental is a growing practice that needed more space without giving up the pace staff and patients already expected. The move was a chance to stop copying the old closet of cables and design the technology around how the office actually runs.
The practice remained the decision-maker. 323 Technologies was the technology counterpart: what had to be in the walls, who had to show up when, and whether a workstation would actually open the chart on Monday.
The challenge
Moving a dental office is harder than moving a typical suite. Almost every patient interaction touches a system: the schedule, the sensor, the phone, the front-desk PC. If any of those is late, the book of business is late.
Several companies had a piece of the opening. Internet, phones, construction, equipment, software. Alignment was as important as the hardware. A delay in any one of them could have shown up as empty chairs.
- Internet that would actually be live
- Operatories ready for care, not “close enough”
- A network the practice software and imaging could trust
- Phones that still rang to the same patients
- Staff accounts and thirteen workstations that worked
- One person tracking the vendors so the office manager was not the project manager
What success had to look like
As little downtime as the calendar would allow
The practice could not afford a long gap between last patient in the old building and first patient in the new one.
A foundation that could grow
Replicating the previous closet would have been a missed move. The new office needed room to add chairs and people later.
Vendors on one timeline
Five companies, one opening date. Someone had to keep those dates honest.
Day-one readiness
Critical systems had to be proven before the first appointment — not discovered after the waiting room filled.
How the work ran
323 Technologies joined during planning, not after the drywall. Technology requirements went into the building decisions while they could still be changed. The six months that followed were design, vendor coordination, deployment, and a deliberate go-live — not a weekend of plugging things in.
Infrastructure before move-in
Choices made in construction last for years. The team designed the network, where equipment would sit, wireless coverage, internet service, phones, and what a later expansion would need. The goal was connectivity that served eight operatories, the front desk, common areas, and the patient-facing spaces — not a single closet that hoped to cover the floor.
- Network design and equipment placement
- Wireless planned for how staff actually move
- Internet and phone requirements on the construction calendar
- Room to grow without tearing the design up
Five vendors, one owner
Relocations fail in the gaps between companies. 323 Technologies coordinated internet, phones, construction needs, equipment, and software-related work. The practice was not the switchboard. Roadblocks showed up in planning instead of on opening morning.
Wired where the chairs cannot afford wireless
Practice software, imaging, workstations, and phones all need a path that does not collapse when the waiting room is busy. Wired drops went where operatories and admin stations needed them. Wireless covered the rest of the office so staff were not inventing hotspots.
Security and stability in the design
The network was not an afterthought bolted on after the furniture. Access, a stable path for clinical systems, and a layout that could take the next chair were part of the same drawing.
Thirteen workstations, eight operatories
Each workstation was set up with accounts, software access, peripherals, and a live network path, then tested before staff lived on it. The operatories got the same standard: when the team walked in, the technology for the day was already there.
Phones that still belonged to the practice
Patients still needed to book, ask a question, and reach the front desk. 323 Technologies worked with the phone provider on number continuity and internal calling so communications did not become the surprise of the move.
Opening day as a planned event
Install is not the same as ready. Before patients arrived, internet, the network, workstations, logins, and phones were checked again. Issues that only appear when people use the room were cheaper to find that morning than at 8:15 with a full book.
What the practice walked into
Lakepointe Dental moved into the new facility with the infrastructure the day depends on already in place — not a punch list hanging over the first week of production.
Eight operatories and thirteen workstations were live for six employees. Five vendors had been held to one timeline. Phones and internet made the transition. The design assumed the practice would keep growing.
Project highlights
- Six-month planning and implementation
- Eight operatories supported
- Thirteen workstations configured and tested
- Six staff on day-one workflows
- Five vendors coordinated through one team
- Wired network and wireless coverage in the new building
- Communications moved with the practice
- Systems validated before the first patient
What this move demonstrated
Technology has to be in the plans, not the punch list
Early involvement is how you avoid the usual relocation surprises: a circuit that is late, a drop that is in the wrong wall, a phone number that does not follow the practice.
Someone has to own the vendors
Central coordination kept internet, phones, construction, equipment, and software on the same calendar. The office manager could run the practice instead of a status meeting.
Design around the chair, not the catalog
The network and workstations were built for clinical and front-desk work. Installation was the means. A usable morning was the measure.
Leave room to grow
The new office was not a copy of the last closet. Capacity for later chairs and staff was part of the first design.
Dental practices that add operatories, change buildings, or open a second location live or die on whether technology was in the project from the start. Lakepointe Dental’s relocation is one example of that sequence: plan, coordinate, deploy, prove it before patients walk in.
If you are building, moving, or adding chairs, the decisions in the walls will outlast the furniture. Dental IT support is how 323 Technologies stays after opening day. IT checklist for opening a second dental location is the planning list when the next suite is already on the calendar.
Next step
Schedule a consultation
If you have a move or an opening on the calendar, we’ll tell you what the chairs need on day one.
Next step
Planning a dental office, expansion, or move?
We will look at the building, the vendors, and the opening date you actually have — then tell you what it takes to have the chairs ready.
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